Search
Close this search box.
Search
Close this search box.

Case Study

Our success stories with different brands demonstrate the transformative power of data and AI in various industries

Conversational Analytics Insights

About the Client

The client is a leading e-commerce retailer with a diverse portfolio of products, operating across multiple countries. Committed to delivering a seamless online shopping experience, they serve millions of customers worldwide.

Understanding the Challenge

Implementation by DataCouch

  • Gathered and processed conversational data from chatbots, call center transcripts, and social media.
  • Key data points included chatbot interactions, call center logs, and social media sentiment analysis.
  • Utilized advanced tools for processing and analyzing data.
  • Employed natural language processing (NLP) techniques and machine learning algorithms to identify patterns and trends.
  • Integrated insights into the client’s CRM system.
  • Developed a real-time dashboard visualizing key metrics.
  • Set up automated alerts for emerging issues and personalized engagement opportunities.
  • Integrated the solution with existing CRM and support systems.
  • Conducted training sessions for teams to utilize insights effectively.
  • Established a continuous feedback loop for model refinement.

Impact on the Company

Accelerate your business today!

Enquire Now