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Case Study

Our success stories with different brands demonstrate the transformative power of data and AI in various industries

Conversational Analytics Insights

About the Client

The client is a leading e-commerce retailer with a diverse portfolio of products, operating across multiple countries. Committed to delivering a seamless online shopping experience, they serve millions of customers worldwide.

Understanding the Challenge

Implementation by DataCouch

  • Gathered and processed conversational data from chatbots, call center transcripts, and social media.
  • Key data points included chatbot interactions, call center logs, and social media sentiment analysis.
  • Utilized advanced tools for processing and analyzing data.
  • Employed natural language processing (NLP) techniques and machine learning algorithms to identify patterns and trends.
  • Integrated insights into the client’s CRM system.
  • Developed a real-time dashboard visualizing key metrics.
  • Set up automated alerts for emerging issues and personalized engagement opportunities.
  • Integrated the solution with existing CRM and support systems.
  • Conducted training sessions for teams to utilize insights effectively.
  • Established a continuous feedback loop for model refinement.

Impact on the Company

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