Case Study
Our success stories with different brands demonstrate the transformative power of data and AI in various industries
Conversational Analytics Insights
About the Client
The client is a leading e-commerce retailer with a diverse portfolio of products, operating across multiple countries. Committed to delivering a seamless online shopping experience, they serve millions of customers worldwide.
Understanding the Challenge
Implementation by DataCouch
- Data Collection and Preparation
- Gathered and processed conversational data from chatbots, call center transcripts, and social media.
- Key data points included chatbot interactions, call center logs, and social media sentiment analysis.
- Leveraging Conversational Analytics
- Utilized advanced tools for processing and analyzing data.
- Employed natural language processing (NLP) techniques and machine learning algorithms to identify patterns and trends.
- Creative Solution Development
- Integrated insights into the client’s CRM system.
- Developed a real-time dashboard visualizing key metrics.
- Set up automated alerts for emerging issues and personalized engagement opportunities.
- Integration and Deployment
- Integrated the solution with existing CRM and support systems.
- Conducted training sessions for teams to utilize insights effectively.
- Established a continuous feedback loop for model refinement.
