• 30 N Gould St Ste R Sheridan, WY 82801, USA
Contact Us
Enquire Now

Privacy Policy

Who We Are

This Privacy Policy explains how DataCouch Pvt. Ltd. (also known as Rama Digital Solutions OPC Pvt. Ltd.) and its affiliated entities collect, use, store, transfer, and disclose personal information across all interactions—including our websites, applications, sub-domains, learning platforms, customer engagements, and other online/offline services.

Data Controller (Primary): DataCouch Pvt. Ltd. (Rama Digital Solutions OPC Pvt. Ltd.), 1003-1004, CP 67, Sector 67, Airport Road, Sahibzada Ajit Singh Nagar, Punjab 160062, India.

Affiliates: DataCouch FZCO (UAE), Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates; DataCouch LLC (USA), 30 N Gould St, Ste R, Sheridan, WY 82801, USA.

For the purposes of global data protection laws, DataCouch Pvt. Ltd. acts as the principal controller, with local compliance overlays for the UAE (Federal Decree-Law No. 45 of 2021 – PDPL), EU/UK (GDPR/UK GDPR), USA (including CCPA/CPRA), India (Digital Personal Data Protection Act, 2023 – DPDPA), and Singapore (PDPA).

Introduction

By accessing or using our services, creating an account, or interacting with our websites or online services (including https://datacouch.io/ and related sub-domains), you acknowledge that you have read and understood this Privacy Policy and agree to be bound by it. If you choose not to provide information we request, some services may be limited.

You retain control over your data. This Policy describes your choices and rights regarding access, correction, deletion, and other controls available to you under applicable law.

Scope of this Policy

This Policy applies to all users and visitors of our websites and services, regardless of the type of device used. It automatically applies when you submit information to register as a user or subscribe to our services. References to “you” mean all users of our websites and services.

Information We Collect

We collect information in the following categories:

  • Basic Information (PII): first and last name, business contact details (email, phone).
  • Financial Information: payment method details and transaction metadata processed by payment partners (e.g., payment gateways); we do not store full card numbers.
  • Device/Data Identification: IP address, login data, browser type/version, operating system, device identifiers.
  • Demographic Information: birth date, age, gender (where provided).

Additional Information You May Provide

  • Profile Data: profile photo, address, alternative contacts.
  • Communications: emails, chats, reviews, support queries, survey responses.
  • Usage & Preference Data: website/app usage, notification interactions, session timing and duration, subscription tier or eligibility for promotions.
  • Legally Required Data: identity verification or age/parental consent information where applicable.

How We Collect Information

We collect information through:

  • Information you provide directly (account creation, service subscription, forms).
  • Automatic collection (service usage, transactions, browsing, device data, IP address).
  • Cookies and similar technologies (web beacons, pixels, SDKs) to operate, secure, personalize, and measure our services.
  • Other sources (public databases, data providers, and lawful requests from government agencies).

Cookies and Similar Technologies

Cookies are small files stored on your device to enable website functionality, optimize performance, personalize content, and support analytics and marketing. Some cookies are essential to deliver our services. You may manage cookie preferences through our cookie banner or your browser settings, except for strictly necessary cookies.

How We Use Your Information (Purposes)

We process data for purposes including:

  1. Legal obligations — compliance with laws and lawful requests.
  2. Account verification and authentication — enabling access and secure use of services.
  3. Service delivery and support — providing training, consulting, and platform features; handling inquiries and disputes.
  4. Transaction records and continuity — maintaining service history and renewals.
  5. Service improvement — diagnostics, analytics, and quality enhancement.
  6. Personalization and recommendations — content suggestions, promotions, and updates as permitted by law.
  7. Location-based features — where you enable location services or share location data.
  8. Enforcement of Terms — protecting our services and users.

Legal Bases for Processing

Depending on your location, we rely on one or more lawful bases: consent, contract, legitimate interests, legal obligation, and (in limited cases) vital interests. For marketing communications, we obtain consent where required and provide opt-out options.

Retention and Erasure

We retain personal data only as long as necessary for the purposes described or as required by law. Where applicable, you may request deletion; we will honor requests subject to legal and operational requirements. Certain records may be retained for compliance, audit, or business continuity.

Data Sharing and International Transfers

We may share data with service providers and affiliates to operate our services (e.g., hosting, storage, CRM, payments such as Stripe), and with courts, regulators, or law enforcement where legally required. We do not permit third parties to use your data for their own direct marketing without consent.

International transfers may occur between our entities and partners. We implement recognized safeguards such as EU Standard Contractual Clauses (SCCs), the UK International Data Transfer Addendum (IDTA), and appropriate mechanisms under UAE PDPL, DPDPA (India), and other applicable laws.

Data Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data, including encryption, access controls, secure transmission, and staff training. No system is 100% secure; we continuously improve our controls to mitigate risk.

Your Rights and Choices

Your rights vary by jurisdiction and may include: access, correction, deletion/erasure, restriction, objection, portability, and withdrawal of consent. To exercise rights, contact [email protected]. We respond within statutory timeframes and may request verification.

You can also manage preferences (marketing emails, notifications) through account settings, unsubscribe links, or by contacting us.

Third-Party Links and Services

Our services may contain links to third-party websites, plug-ins, or applications. We do not control these sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access.

Children’s Privacy

Our services are intended for business professionals and not directed to children. We do not knowingly collect personal data from children without appropriate consent.

Cancellation and Refund

Users may cancel subscriptions to services (including training courses) as described in our Terms of Service. Please refer to our cancellation and refund procedures and applicable terms for details. https://datacouch.io/cancellation-and-refunds-policy/

Changes to this Policy

We may update this Policy to reflect legal, technical, or business developments. When we update, we will revise the “Last updated” date above and, where appropriate, provide additional notice.

Contact Us

For privacy requests and questions, contact our privacy team:

Email: [email protected]
Postal: DataCouch Pvt. Ltd. (Rama Digital Solutions OPC Pvt. Ltd.),
1003-1004, CP 67, Sector 67, Airport Road,
Sahibzada Ajit Singh Nagar, Punjab 160062, India
Affiliates: DataCouch FZCO (UAE); DataCouch LLC (USA)

You may also contact [email protected] or [email protected] for non-privacy commercial or general enquiries.

Enquire Now