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Privacy Policy

INTRODUCTION

This Privacy Policy (the “Policy”) describes the policies and procedures of Rama Digital Solution OPC Pvt. Lt., and Datacouch Pvt. Ltd. aka “DataCouch” (the “Company”, “we”, “our” or “us”) for the collection, use, storage, transfer and disclosure of information by us, through our website or it’s sub-domains https://datacouch.io/ (the “Website”), which includes its applications, widgets or online services owned or controlled by the Company. This Policy applies to all users and visitors of the Website of the Company.

By reading, understanding and by your action to create an account and use our services with us as an adult, you provide an informed consent to have read, agreed, understood to abide by this Policy.

Please go through this Policy carefully in order to understand how the Website collects, stores, uses, discloses, retains, and protects your information. If you do not provide the information which the Website requires, we may only be able to provide limited Services (as defined in our Terms of Service) to you.

By accessing or using our Services and/or registering an account on our website, you agree to your information being handled as described in this Privacy Policy. However, you have utmost control over your data, and you are hereby being informed about your choices regarding the use, access, correction and deletion (wherever applicable) of your information. Any dispute over privacy of your information is subject to this Policy and applicable Terms of Service, including its applicable resolution of disputes and limitations on damages.

SCOPE OF THE POLICY

This Policy applies to all our users and visitors of our website regardless of their intention to browse or subscribe to the services offered on our website.

  • This Policy is applicable to you regardless of the type of your device whether a laptop/desktop or a mobile/tablet device is used to access our website.
  • This Policy shall become automatically applicable on the users who submit their information to us for the purposes of registering with us as a user or for the purposes of subscribing to our services.
  • Any reference to the term “you” throughout this Policy shall mean and include all the users of this Website.

INFORMATION WE COLLECT

We collect information about you when you create an account with us or subscribe to any of our services through our website. 

This information includes:

  • Basic Information: Personal data, which you share with us while creating an account on our website to subscribe to our services including your first and last name and contact information like your mobile number and your email address -Personally Identifiable Information (“PII”).
  • Financial Information like your credit card number, your preferred method of payment, transaction details, etc., This information is not directly collected or stored with us but is collected by our payment processing vendors and payment gateway partners.
  • Device Identification data including information which may assist us to identify your device, including your IP Address, login information, browser type and version, your operating system, etc.
  • Demographic information like your birthday, age, gender.

OTHER INFORMATION COLLECTED FROM OUR USERS

We may collect further information and Personally Identifiable Information (“PII”) from our users, should they choose to share this information with us.
This information includes:

  • Profile Picture which you may allocate to your account upon registering or subscribing with us;
  • Address and contact information which you may provide to us;
  • Conversations with us: Content of reviews posted by you on our website, emails, chats shared with us by you for any purposes, whenever you may choose to connect with us regarding our services, for dispute resolution purposes, customer care services, surveys, inquiries, etc.
  • Other data which we may collect from you during the course of your engagement with us including:
    1. Whether you use our mobile application or web application or both;
    2. Whether you are our premium client or not;
    3. Whether you are eligible for benefits under our referral scheme;
    4. Statistics about whether you open the push notifications sent to you and likelihood of opening such notifications;
    5. Usual time at which you use our website and the amount of time spent on our website.
    6. Data which may be legally required to be collected from you for the purposes of your authentication, for obtaining verifiable parental consent, identification or verification.

HOW WE COLLECT INFORMATION?

We collect information and PII from our users through a variety of different methods and means. Most of this information is provided by our users when an account is created with us through our website and/or the user subscribed to any of our services.

INFORMATION COLLECTED AUTOMATICALLY

This includes:

  • PII which is collected by way of account creation by any of our users.
  • Data that is generated as part of one of your transactions or that is linked to your account as a result of a transaction in which you are involved, such as transaction amounts, card details, time and location of transactions.
  • Data that is generated through your other actions when you use our website and which is linked to your account on our website, e.g., when you surf/browse our website to look for various courses, or any of our services;
  • Data regarding all other interactions with our website including your location related information (like your IP address and location) and your communications with us.

INFORMATION COLLECTED THROUGH THE USE OF COOKIES AND OTHER SIMILAR TECHNOLOGIES OR SOURCES

We collect and store information extracted and processed which is collected by us through the use of various plugins and extensions that form part of our website. 

This information is collected by the use of: 

  • Web beacons, cookies and similar technologies to collect data in connection with our Services. We collect this data from the devices (including mobile devices) that you use to avail our Services. 
  • Web beacons are small graphics with a unique identifier that may be invisible to the user, and which are used to track the online activity of internet users. Web beacons are embedded in the web pages reviewed or email messages received. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Website, to monitor how users navigate the Website, to count how many emails that were sent were actually opened, or to count how many particular articles or links were actually viewed.
  • The data collected also includes the following usage and device-related information:
    1. Data about the pages you visit, the access time, frequency and duration of visits, the links on which you click and other actions you take as part of your use of our website and in email content.
    2. Data about your activities and interactions with us including data about the push notifications, when and where they were shown, and whether you took any action, such as clicking on it and opening the notification on our website.
    3. Model or device type, operating system and version, browser type and settings, device ID or individual device identifier, individual device token, and cookie-related data (e.g., cookie ID).
    4. The IP address from which your device accesses our Services.

DATA COLLECTED THROUGH COOKIES

  • Cookies are small text files that are automatically created by your browser and stored on your device when you use the Website. They are used for performing various functionalities on our website this includes: 
    1. To perform essential services on our website and to make our website functional and viewable on our user’s devices. They are technically necessary for the provision of our services.
    2. They help us optimize our Services technically (e.g., monitoring of error messages and loading times).
    3. They help us improve your user experience (e.g., save font size and form data entered).
    4. They help us in recognizing you whenever you sign-in to your account on our website which would help us personalize your experience with our services.
    5. They allow us to show you more relevant marketing and promotional information. 
    6. They help us in understanding and keep track of your preferences.
    7. They also help us in analyzing the performance of our services.

PERSONALIZING YOUR COOKIE SETTINGS AND PREFERENCES

Our users may choose to manage and opt in or out of the type of cookies they want to activate or deactivate from collecting information from our users. You may do this by managing your preferences through the cookie’s settings on our website when you browse or use our website.

You may opt out from giving consent for collection of information through cookies for marketing and promotional, location tracking and other services excluding the essential cookies that are required to be operational and active to provide basic functionality and viewability of our website on your preferred device.

DATA COLLECTED THROUGH OTHER SOURCES

We may also collect information about you from other sources, to the extent permissible by law. In particular, the same includes the following data:

  • Data from public sources, for example, demographic information;
  • Data from data providers;
  • Data from government agencies, to the extent permissible by law in order to verify your identity.

CANCELLATION AND REFUND

Our users reserve the right to cancel subscription to our services, specifically the training courses that our users enrol in through our Website. The procedure to cancel and the terms and conditions applicable for refund can be found here.

These Terms of Service (“Terms”) are made to govern the use of the services provided by Rama Digital Solutions OPC Pvt. Ltd. and Datacouch Pvt. Ltd aka “DataCouch” (Hereinafter referred to as “company” “we”, “us”, or “our’) through our websites: https://datacouch.io/ and https://learning.datacouch.io/ (our learning management system) (collectively hereinafter referred to as the “Website” “Websites”, or “Website(s)”) available to our customers (“client”, “user “,”you “, or “your”). These Terms are applicable to all the features and services (“Services”) provided through our Websites which will be updated from time to time in the future.

Please read these Terms and the Privacy Policy (“Policy”) of the Company carefully with respect to registration with us on our Website(s) for our Services. In case of any discrepancy between the Terms and any other policies with respect to the Websites or Services, the provisions of these Terms shall prevail.

Your use/access/browsing of the Website(s) and/or the Services or registration (with or without payment) through any means shall signify your acceptance of these Terms and your agreement to be legally bound by the same. If you do not agree with these Terms or the Policy, please do not use the Website(s) or avail our Services.

PURPOSE OF COLLECTING INFORMATION 

We collect and store the information including PII provided by our user to process this data for various legitimate reasons. This is done in a lawful and transparent manner. This data and information are processed for the following purposes: 

  • We process your personal data in order to comply with legal obligations to which we are a subject.
    1. To obtain verification and authentication of your account when you provide us your email address to grant access and activation of your account.
    2. Participation in investigations and proceedings (including judicial proceedings) conducted by public authorities or government agencies, in particular, for the purpose of detecting, investigating and prosecuting illegal acts.
    3. Prevention, detection and mitigation of illegal activities (including but not limited to fraud, money laundering or terrorist financing).
    4. Complying with information requests from third parties based on any statutory information rights they have against us (e.g., in the event of an intellectual property infringement, product piracy, or other unlawful activity).
    5. Ensuring the information security of our Services.
    6. Retention and storage of your personal data to comply with specific legal retention requirements.
  • We process your personal data in order to allow you to use our Services as our client.
    1. We collect your personal data in order to process your registration on our website as a user, to enable you to use our services provided via our website, to respond to your queries and all other services which we may provide to you from time to time in lieu of your usage of our website. 
    2. We collect and retain your data in order to provide you with your transaction related history to enable you to keep a record of it. It shall further enable you to track your subscription with us which would therefore enable you to renew the same before expiration.
    3. We process your data, your feedback, the issues encountered while using our Services through our website or technical glitches encountered by you to continuously upgrade and improve our services.
    4. Recommending the courses/learning material and other services to you, based on your subscription history providing you with notifications about upcoming promotions or deals, providing you with information about change in pricing of services provided by our website. 
    5. Providing solution of problems with your usage of our website, management of disputes, providing other services within the scope of customer service as well as enforcement of fee claims. For these purposes, we may contact you via notification in email, telephone, SMS, push notification on your mobile device or by mail. If we contact you by telephone, in order to ensure efficiency, we may use automatically dialed calls with tape announcements or automated text messages in accordance with our Terms of Service, to the extent permitted by applicable law.
    6. We further process information (such as IP address or postal code) in order to provide you with specific location-based services and other content that is personalized on the basis of your general location data. 
    7. We process your provided information for the enforcement of our Terms of Service.

RETAINING YOUR INFORMATION

We shall retain and continue to process the information and data provided by you or gathered by us through various legitimate means and through your consent to this Policy and to our Terms of Service.

We collect, store process and retain information and data provide to us for the following purposes: 

  • Provision of Services: We shall retain your data to effectively provide you with Services through our Website. Further, we shall retain your data for such things as executing the Terms of Service with you, maintaining and improving the performance of our Website, keeping our systems secure, and maintaining appropriate business and financial records. 
  • Fulfillment of contractual obligations: We shall retain all the information provided by you to fulfill any contractual obligations that are active and binding on our users and us. This information is kept to have a transactional record of such contractual obligations. For instance, any active subscription to our services or auto-renewal of our services by our users.

This data and information provided by our user will be retained by us indefinitely unless:

  • You expressly request the erasure of this information or data that you provided us.
  • It is a statutory requirement and compliance is required by any applicable law upon us to delete, erase and destroy the information collected from our users.

DATA COLLECTED THROUGH OTHER SOURCES

We may also collect information about you from other sources, to the extent permissible by law. In particular, the same includes the following data:

  • Data from public sources, for example, demographic information;
  • Data from data providers;
  • Data from government agencies, to the extent permissible by law in order to verify your identity.

DATA SHARING AND TRANSFER

Our Company works with various partners and affiliates to provide a smooth and efficient user experience and to improve the services offered through our website. For this purpose, we transfer and share your data and information provided by our users with these affiliates and partners. This data is shared by us through various methods including but not limited to, email, over cloud storage and others means of data transmission. All the data is shared in a confidential manner by way of “privacy by-default” practices integrated within our Company.

Information and data are shared for the following purposes:

  • We may share your data with third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, payment service provider (i.e., Stripe), web-hosting and server providers, our employees, contractors and/or related entities; courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and third parties, including agents or sub-contractors, who assist us in providing information, services or direct marketing to you.
  • We do not share user information with any third parties for the purposes of direct marketing by them unless consented to by you, and any sharing of information shall only happen with the affiliates, vendors, employees and representatives of the Company.
  • In some circumstances we may be legally obligated to share your personal data such as in the event that the information is sought under a court order or where the Company is cooperating with other supervisory authorities in handling complaints or investigations. We might also share information with other regulatory bodies or law enforcement agencies in order to further their, or our, objectives. In any scenario, before sharing any personal data of the user we will satisfy ourselves that there is a lawful basis on which to share the information and shall document such decision making and satisfy ourselves on the subject of having a legal basis to share the information.

DATA PROTECTION, SAFETY AND PRIVACY

We take the security and safety of our user’s data and that of our company seriously and deploy international best practices and standards for the maintenance and security of data and its transmission.

  • We take all reasonable and necessary steps to protect your personal data during transmission by using encryption protocols and software, however no security measures can be guaranteed to be 100% secure.
  • Our data protection and storage providers use SSL encryption to protect your data against unauthorized access and loss of data. In addition to this the data protection services providers are in compliance with international data security standards as well.  
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal data and only users who have permission by the administrator can access your data at the back-end.
  • It is important for you to protect yourself against unauthorized access to your password and to your computers, devices and applications. You must be sure to sign off when finished using a shared computer. 
  • Your data is safely and securely stored on a third-party database, specifically employed by us for the purpose of secure storage of your personal data.

RIGHTS AND PROTECTION FOR DATA SUBJECTS

Our users are entitled to rights and protections provided by various data protection and privacy laws of different parts of the world that will be applicable upon us by way of providing our services to the users of that jurisdiction or by way of territorial and residency jurisdictions of our users. We comply with all such laws as and when the specific provisions of such laws become applicable upon us or are invoked by our users. 

Some of these rights available to our users includes: 

  • As a registered user on our website, you can update your choices of communication that you may receive in the course of your interaction, or you can opt out of receiving any marketing communication, or receiving push notifications, or any other promotional communication.
  • You can access the information which has been retained by us by visiting the “Profile” section of our Website which would display information supplied by you to us. Information which you shall find in that section would be: 
    1. Status of your subscription, 
    2. Your personal data, like your name, email, password, contact details
    3. Status of your membership with us;
  • Should you require any further access to the information retained by us, you may contact us at: [email protected]
  • We ensure to keep your data up to date. Further, you can request us to update/correct your information which is in our records. To exercise this option, you may reach out to us at: [email protected]
  • You can exercise your rights as a data subject via our website per the details contained within the present Policy. The aforementioned exercise of your rights is free of charge.
    1. You have the right to ask us to rectify information that you find inaccurate, or to complete the information that is otherwise incomplete.
    2. You have the right to ask us to erase any and all personal data or information that we have collected and are holding in certain circumstances. Please note that we may not be able to honor all requests for deletion of your personal data since certain information may be required to be retained either to meet the requirements of law or for the purpose of audit or for the purpose of maintaining business continuity. In addition, if you have yourself posted information which is publicly available, we may not be able to honor requests for deleting the same.
    3. You have the right to ask us to restrict the processing of your personal data in certain circumstances.
    4. You have the right to ask us to transfer the information that has been shared by you from one organization to another, or ask for it to be given back to you. But such right shall apply only if we are processing the information of the user based on his consent, or we are having a communication with the user for entering into a contract and the processing is automated.
  • Our website may include links to third party websites, plug-ins, services, and applications. Clicking on such links or enabling connections to such third-party websites, plug-ins, services, and applications may allow respective third parties to collect or share data about you. We neither control nor endorse these third-party services and are not responsible for their privacy statements. When you leave the website or access third party links through the website, we encourage you to read the privacy policy of such third-party Service Providers.
    1. If we receive personal data about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal data about somebody else, you represent and warrant that you have such person’s consent to provide the personal data to us.
    2. You may choose to restrict the collection or use of your personal data. If you have previously agreed to us using your personal data for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal data, we will let you know how the restriction affects your use of our website or products and services.
    3. You may request details of the personal data that we hold about you. You may request a copy of the personal data we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal data we hold about you at any time. You may also request that we transfer this personal data to another third party.
    4. If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
    5. We will comply with laws applicable to us in respect of any data breach.
    6. If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
    7. To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

AMENDMENTS

Our Company holds the sole right to revise and modify its Policy whenever deemed necessary to do so. Whenever a revision is made, the updated revision date will be displayed at the top of this page. We encourage and strongly advise all users to frequently check this page for any changes to the policy. Our users acknowledge and agree that it is their responsibility to review this Policy periodically and be aware of any changes. Hence, by using our services, the users confirm that they accept and agree to this Policy and all changes made to it.

CONTACT US

If you have any queries, complaints, or concerns with regards to content and/or breach of this Policy, please immediately reach out to us at our email address: [email protected]

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