Effective Professional Communication
Duration
1 Day (8 Hours)
Level
Basic Level
Design and Tailor this course
As per your team needs
This one day workshop has been designed for professionals working in a diverse environment to enhance their confidence and skill in communicating effectively. The focus is on communicating effectively with colleagues and customers.
Highly interactive, the workshop emphasizes building confidence in oral communication within a business context. Through interactive discussions, role plays, experiential games, group discussions, and brainstorming exercises, participants will develop practical skills to enhance their professional communication.
Learning Outcomes:
At the end of the workshop, participants will have :
- Developed effective communication skills, including active listening and sensitivity to non verbal cues.
- Gained the ability to build rapport with customers and colleagues.
- Learned to incorporate these communication techniques in their written communication.
Training Methodology:
Our workshop employs a dynamic and interactive training methodology designed to engage participants and foster practical skill development. The methods include:
- Interactive Discussions: Facilitated dialogues to explore key concepts and share experiences.
- Role plays: Simulated scenarios to practice and refine communication techniques in real-time.
- Experiential Games: Engaging activities that reinforce learning through practical application.
- Group discussions: Collaborative sessions to discuss challenges and solutions, enhancing collective learning.
- Brainstorming exercises: Creative problem-solving activities to develop innovative communication strategies.
This varied approach ensures participants can actively apply their new skills in a supportive and immersive environment.
- Young professionals who are early in their careers and seeking to enhance their communication skills.
- Knowledge-economy professionals working in a diverse environment who regularly interact with colleagues and customers.
- Job-seekers and students of professional courses who wish to improve their confidence in oral and written communication.
- Anyone interested in refining their active listening skills and understanding nonverbal communication cues.
This workshop is suitable for individuals from various industries and job roles, including but not limited to:
- Entry-level employees
- Sales and customer service representatives
- Team leaders or managers
- Project coordinators/managers
- Marketing and public relations professionals
- Business development associates
- Job-seekers and students
- Welcome and introductions.
- Workshop overview and learning objectives.
- Icebreaker activity: Identifying communication challenges in the workplace.
- The communication process and its key elements.
- Different types of business communication (written, oral, nonverbal)
- The impact of effective communication on business success.
- Identifying target audience and tailoring communication accordingly.
- Importance of cultural awareness in business communication.
- Techniques for active listening.
- Role play exercise to practice active listening.
- Key principles of clear, concise, and professional writing.
- Structuring effective emails, reports etc..
- Importance of tone and style in business writing.
- Participants write sample business emails to improve clarity and professionalism.
- Understanding and interpreting Nonverbal Cues.
- Eye contact and facial expressions.
- Reading nonverbal cues and Gestures.
- Tips for effective nonverbal communications to enhance the message.
- Scenario based exercise to practice nonverbal body language in a simulated conversation.
- Identifying different communication styles and adapting your approach.
- Introduction to different communication styles – Assertive, Passive, Aggressive and their impact on interaction.
- Managing conflict through effective communication.
- Role play-based practice sessions – Styles of communication
- Self-assessment activity: Participants identify their dominant communication style.
- Strategies for adapting communication style to different audiences and situations.
- Understanding the 7 Cs of Communication.
- Group discussion: Role-playing scenarios to practice adjusting communication styles for clarity and impact.
- Key takeaways from the workshop.
- Setting personal action plans for continuous improvement.
- Basic understanding of business communication concepts.
- High-school level Proficiency in the English language.
- Willingness to engage in interactive activities and exercises.
