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Learn the ART of Receiving Feedback

Embracing Feedback: Cultivating a Culture of Continuous Improvement


4 Hours


Basic Level

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Receiving feedback often feels like a daunting exercise. It can leave employees overwhelmed with unfavorable emotions such as apprehension, uncertainty, worry and a lack of confidence. Feedback and constructive criticism for many is a difficult conversation.

When you look at the bigger picture, feedback is simply a constructive way to improve. Feedback contains the kind of information and insights you need to better yourself. The course aims to alleviate the apprehension and uncertainty often associated with receiving feedback by reframing it as a constructive avenue for personal and professional growth.

Participants will gain insights into understanding feedback as a tool for self-improvement and enhancing self-awareness. By fostering a positive mindset and equipping individuals with active listening skills, emotional management techniques, and practical strategies, the course empowers attendees to embrace feedback constructively. Through a comprehensive exploration of feedback dynamics, participants will learn to identify actionable steps for improvement and cultivate a culture of continuous learning within their respective professional environments.

Learning Outcomes

Upon completion of the course, participants will:

  • Develop the ability to perceive themselves through the lens of others’ perspectives, facilitating the identification of areas for improvement.
  • Enhance self-awareness by recognizing previously unnoticed negative behaviors or habits, thereby fostering personal growth.
  • Reinforce positive habits and behaviors, encouraging cultivation of desired performance standards.
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  • Employees at all organizational levels seek to improve their ability to receive feedback constructively.
  • Managers or team leaders aiming to foster a culture of open and constructive feedback within their teams.
  • Professionals committed to personal and professional development through self-awareness and continuous improvement.
  • Individuals who have faced challenges or negative experiences with receiving feedback and are eager to develop strategies to improve in this area.
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  • Welcome and Icebreaker
  • Overview of the Importance of Receiving Feedback
  • Different Types of Feedback
  • Characteristics of Effective Feedback
  • Importance of Feedbacks
  • The Feedback Process
  • Mindset and Attitude Towards Feedback
  • Active Listening Skills
  • Managing Emotional Responses
  • The golden rules for receiving feedback
  • Tips for receiving feedback
  • Seek support
  • Ask questions with clarity
  • Strategies for Implementing Feedback
  • Identify actionable steps for improvements
  • Summary and Key Takeaways
  • Action Planning for implementation
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  • Basic understanding of workplace dynamics and communication.
  • Familiarity with giving and receiving feedback, though not necessarily in a formal setting.
  • Willingness to reflect on one’s own behaviors and attitudes, and taking actions toward self-improvement.


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